Contact & Grievance Redressal

1. Company Details

Legal Name: ASKZONE Wellness Pvt Ltd

Website: askzone.in

Registered Office: 22, Narkelbagan, Ichapur, North 24 Parganas, Pin 743144, West Bengal, India.

General Support Email: team@support.askzone.in

Privacy/Data Requests Email: team@support.askzone.in

Grievance Email: kinshuk@askzone.in

2. Types of Requests

Users may contact ASKZONE regarding:

• • Website-related problems
• • Account problems
• • Assessment issues
• • Assessment-report issues
• • Consultation services
• • Certification programmes
• • Payment issues
• • Refund requests
• • Cancellation requests
• • Technical problems
• • Privacy concerns
• • Personal-data requests
• • Unauthorised account activity
• • Content complaints
• • Corporate-client issues
• • Other ASKZONE service-related concerns

3. Privacy and Personal Data Requests

Users may contact ASKZONE regarding:

• • Access to personal information
• • Correction of inaccurate information
• • Deletion requests where legally available
• • Withdrawal of consent where applicable
• • Grievances concerning personal-data processing
• • Unauthorised use of personal data
• • Data-security concerns
• • Other privacy-related requests

Requests should be submitted using the designated privacy/data-protection contact.

4. How to Submit a Grievance

A grievance should contain sufficient information to allow ASKZONE to identify and investigate the matter.

Where applicable, include:

• • Full name
• • Registered email address
• • Mobile number
• • Account ID
• • Order/transaction ID
• • Date of incident
• • Service involved
• • Description of the issue
• • Supporting documents or screenshots
• • Requested resolution

Do not send passwords, payment-card numbers, OTPs or other unnecessary confidential credentials.

5. Grievance Acknowledgement

ASKZONE will endeavour to acknowledge complaints and requests within a reasonable period.

The time required to resolve a matter may depend on:

• • Complexity
• • Availability of relevant records
• • Third-party involvement
• • Payment-provider investigation
• • Technical investigation
• • Legal requirements
• • Information supplied by the complainant

6. Privacy Grievances

Privacy complaints will be handled in accordance with applicable data-protection laws and ASKZONE's Privacy Policy.

India's DPDP framework provides for mechanisms concerning individual data rights and grievance redressal, subject to the applicable provisions and their commencement.

7. Payment and Refund Complaints

Payment-related complaints should include the transaction ID wherever available.

Refund requests will be handled according to the ASKZONE Refund & Cancellation Policy.

8. Corporate Clients

Corporate clients may use their designated account manager or contractual contact for service-related matters.

Where a separate Master Services Agreement, Data Processing Agreement or other corporate contract exists, that agreement may specify additional escalation procedures.

9. Escalation

If a grievance is not resolved through the initial support process, the complainant may request escalation through the designated grievance contact.

ASKZONE will review escalated matters according to the nature and seriousness of the complaint.

Nothing on this page prevents a person from exercising any statutory right or remedy available under applicable law.

10. Misuse of the Grievance System

The grievance mechanism must not be used for:

• • Harassment
• • Threats
• • Fraud
• • False allegations knowingly made
• • Unlawful demands
• • Attempts to obtain unauthorised personal information

ASKZONE reserves the right to take appropriate action regarding abusive or fraudulent use of the grievance mechanism, subject to applicable law.

11. Emergency Matters

ASKZONE is not an emergency service.

Urgent medical, psychiatric, safety or emergency matters should be directed to the appropriate emergency or professional service rather than relying on ASKZONE's customer-support or consultation channels.

12. Official Contact Information

Customer Support — Email: team@support.askzone.in

Privacy / Data Protection — Email: team@support.askzone.in

Grievance Officer — Name: Kinshuk Chatterjee; Designation: Director; Email: kinshuk@askzone.in; Address: 22, Narkelbagan, Ichapur, North 24 Parganas, Pin 743144, West Bengal, India.

General Correspondence — ASKZONE Wellness Pvt Ltd, Registered Office: 22, Narkelbagan, Ichapur, North 24 Parganas, Pin 743144, West Bengal, India. Website: askzone.in

13. Changes to this Page

ASKZONE may update its contact details or grievance procedures.

The latest version published on askzone.in will contain the current official contact information.