Privacy Policy

1. Who We Are

ASKZONE Wellness Pvt Ltd is the entity responsible for the ASKZONE platform and the services described on askzone.in.

For privacy-related questions, please use the contact details specified in the Contact & Grievance page.

2. Scope

This Privacy Policy applies to information collected through:

• • askzone.in
• • ASKZONE accounts
• • Assessments
• • Consultation programmes
• • Certification programmes
• • Corporate programmes
• • Customer-support communications
• • Emails and other communications
• • Online forms
• • Payment transactions
• • Applications and digital interfaces operated by ASKZONE
• • Other ASKZONE services that link to this Policy

3. Personal Data We May Collect

Depending on the services used, ASKZONE may collect:

• • A. Identity Information — name, age or date of birth where required, gender where voluntarily provided, profile information, photograph where voluntarily provided, and other information required to establish an account.
• • B. Contact Information — email address, mobile number, communication address, organisation details, and other contact information.
• • C. Account Information — username, login information, account preferences, service history, programme enrolment, and account activity.
• • D. Assessment Information — assessment responses, self-reported information, behavioural and functioning-related responses, scores, assessment results, progress information, responses to consultation-related questions, and information required to generate personalised recommendations. Because ASKZONE assessments may involve information about a person's functioning, this information should be treated carefully and accessed only for legitimate service purposes.
• • E. Consultation Information — consultation conversations, goals, progress information, user feedback, session records where recording is expressly enabled or consented to, consultation notes, and information voluntarily provided during consultation.
• • F. Payment Information — transaction amount, payment status, transaction ID, payment method, billing information, and invoice information. Payment-card credentials may be processed directly by third-party payment providers.
• • G. Technical Information — IP address, device information, browser information, operating system, approximate location derived from technical information, login timestamps, usage information, cookies, error logs, and security information.

4. How We Collect Data

We may collect information:

• • Directly from you
• • When you create an account
• • When you complete an assessment
• • When you purchase a service
• • During consultation
• • Through forms
• • Through customer support
• • Through corporate administrators
• • Through technology providers
• • Automatically through website technologies

5. Why We Process Personal Data

We may process personal data to:

• • Create and maintain accounts
• • Deliver assessments
• • Generate reports
• • Provide personalised recommendations
• • Provide consultation
• • Deliver certification programmes
• • Track programme progress
• • Process payments
• • Issue invoices and certificates
• • Provide customer support
• • Communicate with users
• • Improve services
• • Maintain security
• • Prevent fraud and misuse
• • Analyse platform performance
• • Meet legal obligations
• • Protect our legal rights

6. AI and Automated Processing

ASKZONE may use AI systems to:

• • Analyse assessment responses
• • Generate summaries
• • Generate scores
• • Identify patterns
• • Generate recommendations
• • Personalise learning or consultation journeys
• • Assist customer support
• • Improve platform functionality

AI outputs are not guaranteed to be accurate.

ASKZONE will not represent an AI-generated output as a medical diagnosis.

Where applicable law requires specific safeguards regarding automated decision-making or profiling, ASKZONE will implement appropriate measures.

7. Consent

Where processing requires consent, ASKZONE will seek consent through an appropriate mechanism.

Consent may be provided through:

• • Checkboxes
• • Buttons
• • Account registration
• • Assessment consent screens
• • Service-specific consent forms
• • Other appropriate mechanisms

Where applicable, consent may be withdrawn through available mechanisms.

Withdrawal of consent may affect our ability to provide certain services.

8. Data Minimisation

ASKZONE seeks to collect information reasonably necessary for the relevant service.

We do not intend to collect personal information merely because it is technically possible to do so.

9. Sharing Personal Data

ASKZONE may share personal data with appropriate service providers where necessary to provide services.

These may include:

• • Cloud hosting providers
• • AI technology providers
• • Payment processors
• • Email providers
• • SMS providers
• • Video/voice communication providers
• • Analytics providers
• • Security providers
• • Customer-support providers
• • Professional service providers

We may also disclose information:

• Where required by law

• To comply with lawful governmental requests

• To prevent fraud

• To protect users or ASKZONE

• To enforce our Terms

• In connection with corporate restructuring, merger or acquisition, subject to applicable law

10. Corporate Clients

Where ASKZONE provides services to an organisation, the organisation may provide or facilitate access to employee or participant information.

The organisation may determine certain purposes for which the information is processed.

Corporate clients are responsible for obtaining any permissions or authorisations required from their employees or participants.

Where appropriate, ASKZONE may enter into separate contractual data-processing arrangements with corporate customers.

11. Consultants and Professionals

Where a user receives consultation from an ASKZONE-affiliated professional, information necessary to provide the service may be made available to that professional.

Consultants and professionals may be subject to additional contractual confidentiality and data-protection obligations.

12. Data Retention

ASKZONE will retain personal data for as long as reasonably necessary for:

• • Providing services
• • Maintaining accounts
• • Meeting contractual obligations
• • Compliance with applicable law
• • Accounting and taxation
• • Resolving disputes
• • Preventing fraud
• • Maintaining security
• • Establishing or defending legal claims

When information is no longer required, ASKZONE may delete, anonymise or securely dispose of it, subject to legal retention requirements.

13. Data Security

ASKZONE will implement reasonable technical and organisational security measures appropriate to the nature of personal data processed.

Security measures may include:

• • Access controls
• • Authentication
• • Encryption where appropriate
• • Logging
• • Monitoring
• • Secure infrastructure
• • Backups
• • Personnel controls

No internet-based system can be guaranteed to be completely secure.

14. Data Breaches

If a personal-data breach occurs, ASKZONE will take appropriate steps required under applicable law, which may include investigation, containment, mitigation and notification to relevant persons or authorities where legally required.

15. Cookies

ASKZONE may use cookies and similar technologies for:

• • Login functionality
• • Security
• • Preferences
• • Analytics
• • Performance
• • Session management
• • Improving user experience

Users may control certain cookies through browser settings, although disabling cookies may affect functionality.

16. Communications

ASKZONE may send:

• • Service-related emails
• • Assessment notifications
• • Payment confirmations
• • Consultation communications
• • Programme updates
• • Security notices
• • Important account notifications
• • Marketing communications where permitted and appropriately consented to

Users may opt out of non-essential marketing communications where applicable.

Essential service communications may continue.

17. Children's Data

ASKZONE services are not generally designed for children.

Where services involve a child or minor, ASKZONE will apply age-appropriate safeguards and parental/guardian consent mechanisms where required by applicable law.

18. Your Rights

Subject to applicable law and its effective dates, individuals may have rights concerning their personal data, including rights to:

• • Obtain information about processing
• • Access personal data
• • Request correction
• • Request deletion where legally available
• • Withdraw consent where processing is based on consent
• • Nominate another person to exercise rights in specified circumstances
• • Raise a grievance

Requests should be submitted through ASKZONE's designated privacy/grievance contact.

19. Correction and Deletion Requests

If you believe information held by ASKZONE is inaccurate, you may request correction.

You may also request deletion where applicable.

ASKZONE may retain certain information where retention is required by law or reasonably necessary for legitimate legal, accounting, security or dispute-resolution purposes.

20. Data Transfers

ASKZONE may use service providers located outside India where permitted by applicable law.

Where cross-border processing occurs, ASKZONE will take measures required by applicable law.

21. Third-Party Links

ASKZONE may link to third-party websites.

This Privacy Policy does not apply to those websites.

Users should review the relevant third party's privacy policy before providing information.

22. Changes to this Privacy Policy

ASKZONE may update this Policy when its services, technology or legal obligations change.

The revised version will be published on askzone.in with an updated date.

23. Contact and Grievance

Privacy questions, requests or complaints may be submitted through the ASKZONE Contact & Grievance page.

Email: kinshuk@askzone.in

Company: ASKZONE Wellness Pvt Ltd

Website: askzone.in

Registered Office: 22, Narkelbagan, Ichapur, North 24 Parganas, Pin 743144, West Bengal, India.

24. Legal Disclaimer

This Privacy Policy is intended to explain ASKZONE's privacy practices and should be read together with the Terms & Conditions and Disclaimer.

Where applicable law provides stronger privacy rights than those described here, the applicable law will prevail.