Refund & Cancellation Policy

1. General Principle

ASKZONE aims to provide clear information about every paid service before payment.

Before completing a transaction, users should review:

• • Service description
• • Price
• • Duration
• • Deliverables
• • Access conditions
• • Cancellation conditions
• • Refund conditions

2. Free Services

Free assessments and other genuinely free services do not qualify for refunds because no payment has been made.

3. Detailed Assessment — ₹999

Where the Detailed Assessment is purchased for ₹999, the following principles apply:

• • Before assessment access: If payment has been successfully completed but the assessment has not yet been accessed or commenced, a refund request may be considered subject to verification.
• • After assessment commencement: Once the user has commenced or substantially completed the assessment, refund eligibility may be restricted because the service involves personalised digital processing.
• • After report generation: Once a personalised assessment report has been generated and made available to the user, the service shall generally be considered delivered.

Refunds after report delivery will ordinarily not be available except where ASKZONE has failed to deliver the purchased service, a duplicate payment has occurred, a technical error has resulted in an incorrect transaction, ASKZONE expressly approves a refund, or a refund is required under applicable law.

4. Burnout Recovery Consultation — ₹4,999

For Burnout Recovery Consultation priced at ₹4,999:

• • Before commencement: A cancellation request may be considered before the consultation programme begins.
• • After commencement: Once consultation has commenced, refund eligibility may depend on the number of sessions delivered, services already consumed, digital content already accessed, consultation time reserved or utilised, and applicable service terms.

Where appropriate, ASKZONE may provide a partial refund for undelivered portions rather than refunding the entire amount.

5. Capacity Building Consultation — ₹9,999

For Capacity Building Consultation priced at ₹9,999, the same general principle applies.

Before programme commencement, cancellation may be considered.

After commencement, refund eligibility may be reduced based on services already delivered or accessed.

6. Certification Programmes

For certification programmes, refunds may depend on whether:

• • Training has commenced
• • Course material has been accessed
• • Assessments have been attempted
• • Consultation or mentoring has commenced
• • Certification evaluation has been attempted
• • A certificate has already been issued

Once substantial course content has been accessed or training has commenced, a full refund may not be available.

7. Duplicate Payments

If the same transaction is accidentally charged more than once, the duplicate amount may be refunded after verification.

8. Failed Transactions

If money is debited from your bank account but ASKZONE does not receive successful payment confirmation, the transaction may be treated as a failed or pending transaction.

• • The user should provide the transaction reference if requested.
• • Refund or reversal processing may depend on the payment gateway and banking system.

9. Payment Gateway Issues

Where a refund is approved, ASKZONE may initiate the refund through the payment gateway or original payment method.

The time taken for the amount to appear in the user's account may depend on the payment gateway, bank or card issuer.

10. Cancellation of Consultation Sessions

Where individual consultation sessions are scheduled, ASKZONE may permit rescheduling subject to the consultant's availability and applicable programme terms.

Where a user repeatedly misses scheduled sessions without appropriate notice, the session may be treated as consumed if the consultant's time was reserved specifically for that session.

11. No Refund for Change of Mind After Consumption

Subject to applicable consumer rights, a refund may not be available merely because a user:

• • Changes their mind
• • Does not complete an assessment after starting it
• • Does not use a purchased programme
• • Does not attend a scheduled session
• • Does not implement consultation recommendations
• • Does not achieve the expected personal outcome

12. Service Failure

If ASKZONE fails to provide a purchased service because of a material technical or operational failure attributable to ASKZONE, ASKZONE may provide one or more of the following remedies:

• • Service restoration
• • Rescheduling
• • Replacement service
• • Credit
• • Refund of the affected undelivered portion

The appropriate remedy will depend on the circumstances.

13. Fraudulent Transactions

ASKZONE reserves the right to investigate suspected fraudulent transactions.

Refunds may be withheld pending investigation where permitted by law.

14. Refund Request Procedure

To request a refund, contact ASKZONE using the official support email.

The request should include:

• • Name
• • Registered email address
• • Mobile number, where applicable
• • Service purchased
• • Date of purchase
• • Transaction ID/order ID
• • Amount paid
• • Reason for the request
• • Relevant supporting information

15. Refund Review

ASKZONE will review refund requests based on:

• • This Policy
• • The service-specific terms
• • Payment records
• • Service-access records
• • Applicable law
• • The circumstances of the request

16. Refund Processing

Where a refund is approved, ASKZONE will normally initiate it to the original payment method unless another legally permissible arrangement is agreed.

The final crediting time is controlled partly by the payment gateway and financial institution.

17. Consumer Rights

Nothing in this Policy is intended to remove or restrict statutory consumer rights that cannot legally be excluded.

The Consumer Protection Act, 2019 and associated consumer-protection rules provide India's consumer-protection framework, including rules relating to e-commerce.

18. Policy Changes

ASKZONE may update this Refund & Cancellation Policy.

The version applicable to a purchase will generally be the version presented to the user at the time of purchase, subject to applicable law.

19. Contact

Refund support requests should be sent to the official support email.